@TechReport{Supelec682,
author = {St├ęphane Rossignol and Srinivan Janarthanam and Xingkun Liu and Olivier Pietquin and Michel Ianotto},
title = {User simulations of different types of Appointment Scheduling and Self-Help user},
year = {2011},
number = {3.6},
month = {January},
type = {CLASSiC Project Deliverable},
url = {http://www.classic-project.org/deliverables/D3.6-final.pdf}
}